Q: How long will it take me to set up the product and get my cards scanned in?
A: You can set up your CardScan system in about five-ten msinutes for individual users. Between 20-40 cards can be scanned per minute, depending on your system and whether you scan in color or black and white

 

 

Q: Can the product read hand written notes?
A: The product will scan hand written notes, but will not be able to interpret them. An image will be saved of the notes for you to refer to or type in later.

 

 

Q: Does the scanner have internal memory?
A: No, the scanner must be connected to a laptop or desktop computer to function.

 

Q: Does the scanner connect to a PDA?
A: The scanner does not connect directly to a PDA, but will synchronize directly with a PDA if both are connected to your computer that is running CardScan software.

 

 

Q: How Much Size Does one card takes?
A: Approx 50kb in Color per card.
 

 

Q: How Should we do the Calibration
To calibrate your scanner:

  1. Choose Edit Preferences and click the button.

  2. Choose your scanner from Sources. Scanner options appear in the lower portion of the dialog.

  3. Click Setup. The Scanner Setup dialog appears.

  4. Insert the CardScan Executive calibration card in the scanner, with the blank side facing up.

  5. Click Calibrate and follow the prompt.

 

Q: How does the product work? Can I see a demo?
A: CardScan works by scanning a business card and then using a combination of OCR (optical character recognition) and a proprietary interpretive technology to place the information into the correct fields of the database. Our engineers have spent years working on the accuracy of our product, but if the software isn’t sure about a field, it will highlight the field for you to manually review. Demos are available

 

 

Q: I have a laptop and a desktop. Can I install the software on both computers?
A: The software license for CardScan requires that the software be used for one individual only. You can install it on two computers as long as they are both used by the same person. Our current licensing requires that only one instance of the program be running at a time for two networked computers used by one individual.

 

 

Q: How do software upgrades work? Are they free?
A: Software upgrades are released in two different ways: Point upgrades come out between major releases and are included with the purchase of the major release. For example, currently we are on version 7 of our software. The current point upgrade is 7.0.4 and all version 7 users have free access to this upgrade. When version 8 is released, it will be a major software release and will require payment to upgrade

 

 

Q: Does CardScan work with Macintosh computers?
A: Yes. Cardscan for Mac works with Macintosh.
 

 

Q: What PC operating systems does CardScan support?
All CardScan Products Require:

  • Windows 2000, Windows XP or Vista

  • Pentium Processor or later

  • 64 MB of RAM

  • 90 MB free hard disk space for a minimum installation and 120 MB for a full installation

  • CD-ROM Drive

  • USB port 2.0 Currently, we do not support Macintosh.

 

Q: How do you work with a BlackBerry?
A: Your can also synchronize with Outlook and then synchronize Outlook with your BlackBerry, or export your data to a CSV file and then import that file to your BlackBerry.

 

 

Q: I lost my software where can I get replacement?
Please Click here http://www.cardscan.com/support/cs_lostcd.asp 

 

 

Q: How to Synchronize CardScan with MS Outlook?

  1. In CardScan, click on File, choose Data Exchange and click on CardScan Synchronization.

  2. If the Data Exchange Wizard comes up, choose No, I want to Synchronize and click OK.

  3. In the CardScan Synchronization window, click Configure.

  4. Under Select Application, click on the Microsoft Outlook option.

  5. Click the Browse button under CardScan File.

  6. Select the CardScan file you would like to synchronize with Outlook

  7. Click Open.

  8. Click the Select button under the Select Outlook Folder option.

  9. Highlight the contacts folder you would like to synchronize with CardScan.

  10. Click OK

  11. Click OK once you are back in the CardScan Synchronization window.

  12. Click the Synchronize button to synchronize your contacts information between CardScan and Outlook.

 

Q. How Do I Create a CardScan.net Account?
A: Follow these steps to create a CardScan.net account from CardScan:

  1. Open the CardScan software.

  2. Click the CardScan.net menu and click Sign In. The Sign In dialog appears. The sign in dialog is divided into two sections; one for users who already have a CardScan.net account and another for users who don’t.

  3. Click Sign Up. CardScan displays the CardScan.net Sign Up dialog.

  4. Fill in the required information and click Sign Up. CardScan connects to the Net server, creates the account and completes the sign-in process.

 

Q: How do I install the CardScan software?
A: Installing CardScan on any Windows NT/2000/XP Platform based PC requires an Administrator to install it properly. Please follow these steps to install CardScan under Windows 2000/NT:

  1. Close all open applications.

  2. Choose the option to Log Off.

  3. Logon to the machine locally as administrator or with an account that has administrator privileges to the local machine.

Locate your software serial number in the CD-ROM package.

To use CardScan with Palm® or Windows Mobile devices, install the desktop software for these devices before installing CardScan. For example, if you install Palm Desktop on your computer before installing CardScan, CardScan’s Installation Wizard shows the Conduit for Palm enabled in the Synchronization Options screen .

If installing CardScan for the first time:

  1. Insert the CardScan CD-ROM. The Autorun will screen appear.

  2. Click Install CardScan. The CardScan InstallShield Wizard appears.

  3. Follow the InstallShield Wizard’s prompts to complete the installation. On the last screen of the Wizard, check the box Launch CardScan after installation.

If upgrading from an earlier version You may need to:

  1. Disconnect the scanner.

  2. Uninstall the earlier version.

  3. Install CardScan Software, as described above.

  4. Reconnect the scanner.

  5. Set up CardScan to work with your scanner.

  6. Open your CardScan database files and they will be converted.

For Palm handhelds, Windows Mobile Devices and smart phones

CardScan conduit for Palm
Maintains identical contact information in CardScan and any handheld or smart phone with Palm software 3.0 or later. 

  • These include but are not limited to palmOne handhelds, Sony CLIEs and Treo smart phones.

CardScan synchronization with Windows Mobile Devices through Microsoft ActiveSync
Maintains identical contact information with any handheld or smart phone running Microsoft ActiveSync 3.0 or later.

  • These include but are not limited to the Dell Axim, HP iPaq, Toshiba and Viewsonic.

Note: CardScan is not currently compatible with the Orange SPV C500 smart phone.

For Contact Managers and Personal Information Managers (PIMs)*
CardScan Synchronization — maintain identical contact information in CardScan and these products:

CardScan Personal

  1. Microsoft Outlook 98 or later

  2. Microsoft Outlook Express 5.0 or later

  3. Palm Desktop

CardScan Executive and CardScan Team only

  1. Microsoft Outlook 98 or later

  2. Microsoft Outlook Express 5.0 or later

  3. Palm Desktop

  4. ACT! 4.0 or later*

  5. GoldMine 5.0 or later*

  6. Lotus Notes 4.6 or later

*CardScan is compatible with single user versions of these products

CardScan Transfer — send contact information from CardScan to the following products:

  1. CardScan Personal

  2. Microsoft Outlook 98 or later

  3. Microsoft Outlook Express 5 or later

  4. Palm Desktop 4.1 or later

CardScan Executive and CardScan Team Only

  1. Microsoft Outlook 98 or later

  2. Microsoft Outlook Express 5 or later

  3. Palm Desktop 4.1 or later

  4. ACT! 4.0 or later*

  5. Day-Timer 5.0 or later

  6. GoldMine 5.0 or later*

  7. Lotus Notes 4.6 or later

  8. Lotus Organizer 5.0 and 6.0

  9. Maximizer Enterprise

  10. Time & Chaos 5.x

*CardScan is compatible with single user versions of these products

CardScan Export — export contact information from CardScan to the following products:

  1. ACT! 2000 and 6.0*

  2. Day-Timer AddressBook 2000

  3. Day-Timer Organizer 2000

  4. GoldMine 5.0 and 6.0*

  5. Lotus Organizer 5.0 and 6.0

  6. Maximizer Enterprise (Company, Contacts, Individual)

  7. Microsoft Access (Address)

  8. Microsoft Excel

*CardScan is compatible with single user versions of these products

You can also create custom export templates.

CardScan Import — import contact data from the following products to CardScan:

  1. ACT! 2000 and 6.0*

  2. Day-Timer AddressBook 2000

  3. Day-Timer Organizer 2000

  4. GoldMine 5.0 and 6.0*

  5. Lotus Organizer 5.0 and 6.0

  6. Maximizer Enterprise (Company, Contacts, Individual)

  7. Microsoft Access (Address)

  8. Microsoft Outlook (98 or later)

  9. Microsoft Word

  10. Palm Desktop 3.0 or later

  11. Time & Chaos 5.x

  12. Text files (.txt, *.csv)

*CardScan is compatible with single user versions of these products

You can also create custom import templates.

 

Q: How do I export to Microsoft Excel?
A: Follow these steps to export your CardScan information into a csv file:

  1. Click File Menu -> [Data Exchange/'No, I want to export'/OK (v.6.0.4 or higher]) Select Export.

  2. Choose one of the options to indicate which cards you would like to export and click Next You may get a warning that 'your cards have not been verified'. If so, click 'yes' to continue.

  3. At the next page of the wizard, choose 'other' and click Next.

  4. Choose 'Create a new free-form template' and click Next.

  5. When prompted, create a name for the template and click Next (example: MS Excel).

  6. Choose the CardScan fields for the custom template and click next.

  7. Click Next two more times (default selections are recommended).

  8. Click 'skip test' in bottom-left corner.

  9. At the next page, choose a location for the file and click next. Click 'browse' to choose a different location. Make a note of the file name and location.

  10. Open Microsoft Excel.

  11. Select File menu -> Open.

  12. Browse to the file location (as noted from step 10)

  13. Change the files of type to 'All Files'.

  14. Select the file and click open. An import wizard should open in MS Excel.

  15. Click Next at the first page.

  16. At the second page of the wizard, check the box for 'comma' and click Finish.

 

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